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For the first time ever, members of the public and service providers will be able to go online to see the types of complaints the Parliamentary and Health Service Ombudsman has investigated.

People will be able to search summaries of 81 investigations the Parliamentary and Health Service Ombudsman has completed and can search by the name of the organisation we investigated, for example by hospital, government department or agency; by city or county; by complaint handling issue such as unnecessary delay; or by what the complaint was about, such as sepsis.

The Parliamentary and Health Service Ombudsman is the final step for people who want to complain about being treated unfairly or receiving poor service from the NHS in England, or a UK government department or agency. It investigated 2,199 cases in 2013/14 compared to 384 the previous financial year.
The summaries of the complaints relate to investigations completed in February and March.

They include complaints about failures to spot serious illnesses that caused the death of an individual to mistakes by a government department that caused financial hardship.

Parliamentary and Health Service Ombudsman Julie Mellor said: “Our investigations highlight the devastating impact that failures in public services can have on the lives of individuals and their families.

“For the first time MPs, members of the public and service providers will be able to go online and see the types of complaints we have investigated. This will help MPs to see what complaints have been made about public services in their constituency and will help provide confidence to people to complain when they see what happened to other people.”