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Arriva announces record customer satisfaction

Arriva in the North West has received a 92 per cent satisfaction rating following the publication of the Bus Passenger Survey, by independent transport watchdog Transport Focus.

With services across Cheshire, Merseyside, Lancashire, and Greater Manchester, the operator scored highly on overall passenger satisfaction across the region, including aspects such as value for money (64 per cent, up 4 per cent from 2015) and cleanliness and comfort (86 per cent).

While Arriva drivers in the North West were awarded a 95 per cent satisfaction rating.

In light of the positive results, Arriva remains determined that more can be done to reverse the historic decline in bus patronage and encourage people to travel by bus, taking more cars off the road and tackling urban congestion and air pollution in the region’s towns and cities.

Satisfaction levels remain high with a ‘punctuality’ rating of 75 per cent and ‘journey time’ rating of 88 per cent across the region, however increasing road congestion and the impact of roadworks in areas like Liverpool, which are undergoing huge redevelopment, are hitting the ability of the buses to be as reliable and punctual as they could be.

Speaking about the findings, Howard Farrall, managing director of Arriva Merseyside, said: “Bus services are a key solution to tackling road traffic and air pollution. Increasing the use of buses and reducing private car use is crucial. One double decker bus for example could take up to 75 cars off the road. (*Greener Journeys)

“By improving our services across Merseyside and the wider North West, we hope to encourage more people to travel by bus, reducing the number of vehicles on the road and therefore levels of local air pollution and congestion.”




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Posted 12:40 PM Thursday March 30, 2017. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response to this entry. Pinging is currently not allowed.

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