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NHS complaints ignored

People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.

The Parliamentary and Health Service Ombudsman’s report published today (31) contains 100 cases it has resolved.

They include complaints about avoidable deaths, GP out-of-hours care, delayed cancer diagnosis, poor hospital discharge and incorrect medicine dosage being given to patients.

In all 100 cases, people complained to the organisation locally first. But there was a failure to resolve the complaints locally, meaning that they had to seek the help of the Ombudsman service to get the answers they so desperately needed.

Parliamentary and Health Service Ombudsman Julie Mellor said: “Too many complaints are coming to us which could have been resolved more quickly by the NHS.

“When people pluck up the courage to complain they are all too often met with defensive and inadequate responses.

“Complaints need to be dealt with properly, so that people are given answers and to help prevent any failures from happening again.”

Posted 10:45 AM Monday October 31, 2016. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response to this entry. Pinging is currently not allowed.

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